Returns and Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Sales and promo products are not accepted.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The shipping cost are for your own account.

To start a return, you can contact us at info@tokyosnackstore.com. Please note that returns will need to be sent to the following address: [Frans Mortelmansstraat 44 2273LE Voorburg the Netherlands]

You can always contact us for any return questions at info@tokyosnackstore.com.

Damages and issues
Please inspect your order upon reception and contact us immediately within 2 working days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

As for sale and promo products (ie. starter box), any complaints and claims wouldn't be accepted.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. The shipping cost that you've paid isn't refunded. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at info@tokyosnackstore.com.